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Product Returns

Violetto Botanicals honours and upholds a 100% Customer Satisfaction Guaranteed Policy with every product we sell for up to 30 days after your receiving date of your order.  We want you to be completely confident with your purchase with us and we understand how frustrating it can be when you buy a product online without any options of returning it if it is not satisfactory.  If you are unhappy with something please do let us know.  We are happy to work with you to meet your needs and ensure you satisfaction!
 
If you require a Product Return Form, please email us at info@violettobotanicals.com.
 
Violetto Botanicals offers the following Return Policy options:
 
1. An Online Store Credit
2. An Exchange*
3. A Full Refund
 
(*The retail value of the exchanged product must be the same as the retail value of the product being returned. Limited Edition Products can not be given as replacement.)
 
In order to complete 1 of the 3 options listed above, you MUST return your item(s) back to Violetto Botanicals within 30 days from the receipt date of the purchase through Canada Post's Expedited Parcel Service for confirmation of delivery dates along with a copy of your invoice or proof of purchase and a completed Product Return Form
 
You must have BOTH your invoice and a Product Return Form included in your return or Violetto Botanicals can not guarantee an Online Store Credit/Exchange/Full Refund.  In order for us to ensure prompt and accurate delivery for an Online Store Credit/Exchange/Full Refund, please note that if you do not include all necessary information on your Product Return Form or if it is incomplete, incorrect or inaccurate, your request will not be processed.
 
Please note that all items on clearance are final sale and are non-returnable.
 
Please DO NOT send money/cheques with returns.
 
Violetto Botanicals is not responsible for lost or damaged packages through Canadian postal services.  We strongly recommend that you keep copies of all receipts and forms for your records with tracking information and insure your parcel, in case of loss or damages by Canada Post. 
 
Please send item(s) back with the original packaging (if possible). If your returned items are shipped in a regular mailing envelope or non-padded envelope, an Online Store Credit, Exchange or Full Refund will not be processed as items mailed in such packaging are nearly all destroyed.  So please make sure that your items are carefully secure and adequately packaged.
 
All original shipping charges will not be reimbursed.
 
All postage and delivery charges for returned items to Violetto Botanicals for an Online Store Credit/Exchange/Full Refund are the responsibility of the customer. 
 
All re-delivery and postage charges for Online Store Credit and Exchange item(s) from Violetto Botanicals will apply and are the responsibility of the customer.    
 
Violetto Botanicals does not accept C.O.D's (Cash on Delivery).   
 
Violetto Botanicals reserves the right to refuse an Online Store Credit/Exchange/Full Refund if the item(s) returned are not in their original condition, damaged or used.  Due to the nature of our products and for health and sanitary reasons, they can not be resold if the item has been used or opened.  All items returned to us MUST be in their original condition and fit for resale. 
 
If item(s) meet these conditions, Violetto Botanicals will then issue an Online Store Credit/Exchange/Full Refund of the value of the returned items within 30 days from the date the return order was received by Violetto Botanicals.
 
If you have any questions or concerns about our Return Policy, please feel free to contact us.
 
In-Stock? or Not-in-Stock?
 
This website does not keep live inventory but we do our best to try to manually adjust it as soon as an order comes through or if something is sold out. If for some reason you order something that we do not have in stock, we will email you and let you know as soon as possible and we will give you the option of a different product for the same price or a refund or we will let you know when or if we will have what you want again. We take huge steps to make sure that you get exactly what you order.
 
Disclaimer for All Products
Discontinue use immediately if irritation develops. If irritation persists, consult a doctor.  All of our products are for external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.  Keep out of reach of children.


While we do base the makings of our products to be as gentle as possible for a wide range of sensitivities and different skin types, however, even with natural ingredients, no product is guaranteed to be perfect for everyone as some individuals may develop a unique allergic reaction using a specific product as we all have different individual body chemistries.  All essential oils we use are for scent purposes only.   If you have allergies or sensitivities to certain things, please read the ingredient content before purchasing.  If you have concerns if a product is right for you, please consult and share the list of ingredients with a dermatologist, doctor or a qualified health care professional before use if you have a special skin condition that needs treatment.  The information on our website is for informational purposes and educational resource only and should not take the place of any professional medical help. No information provided on this website is intended to replace proper medical advice given by a qualified professional.  All of the information on this website is the opinion of the company and not that of a health care professional or medical doctor.  We recommend patch testing the product on the inside of your elbow prior to use to see if it is compatible with your skin before applying liberally.  If you experience an indication of a reaction or any other discomfort, as with using any product, be sure to discontinue using it as that product may not be appropriate for you.  Due to a high percentage of allergic reactions from peanut oils and sesame oils, we do not use those oils in our products.  Since no two people are alike, if for some reason you might think that you may have allergies to hand crafted products, please make sure you read our List of Ingredients and understand the product information on our site before making your purchase or you can contact us directly via email if you have any questions at info@violettobotanicals.com


Privacy Policy 
Violetto Botanicals takes your privacy very seriously.  Any personal information that is shared with Violetto Botanicals is kept strictly confidential.  We never share any of our customers personal information.  We do not have access to your credit card or bank details. Your personal information is secured by PayPal.   


Order Changes
If you would like to change or modify your order after it has been placed on the Violetto Botanicals website, there will be an administration charge of $10.00 CAN.  Please email your request to us and you will be sent a separate PayPal invoice for the administration fee and any additional cost for your requested products.  Once the payment has been received your order will be processed.  Please know that this may delay the shipment of your order.


Order Cancellation Fees
If you require an online order to be cancelled for any reason, a cancelation fee will apply. Cancelation fees for orders that are under $100 are $5.00 CAN. Cancelation fees for orders that are over $100 are $10.00 CAN.