Violetto Botanicals ships products only within Canada
Shipping on all orders at this time is only $12.00!
Orders over $100 qualify for FREE SHIPPING!
Estimated delivery times after your order has been shipped:
Items will arrive between 5 to 12 business days
All orders are shipped via Canada Post's Expedited Parcel Service with insurance and a tracking number within 7 business days (excluding weekends and holidays) after full payment has been received and funds have cleared. You will receive an email when your order has been shipped along with your tracking number. To check the status of your order, click on the Canada Post logo and enter your tracking number.
Please keep in mind that it may take longer to receive your order during peak holiday times. If we are experiencing a higher than usual volume of orders
which might cause a significant delay, we will email you.
Before completing your order, please ensure that your contact and shipping information is correct and up to date on your PayPal. Violetto Botanicals is not responsible if a customer has made an error and has provided incorrect information. If a package has been returned to Violetto Botanicals marked non-deliverable such as "Unclaimed", "Refused", "Invalid Address" or "Returned", the customer will be contacted and have the option to have their order refunded less the cost of all shipping charges and fees that Violetto Botanicals will be charged by Canada Post to receive the package related to the transaction and a 25% restocking fee OR they can have their order re-shipped and pay the fee charged to Violetto Botanicals by Canada Post along with the additional shipping charges for the package to be re-delivered.
Please know that custom and wholesale orders
do not follow our typical shipping charges.
Violetto Botanicals is not responsible for any additional customs or import delivery
charges that a customer might encounter when receiving their order. These additional fees are the sole
responsibility of the customer.
If we have shipped you the wrong product in error, please email us and let us know. Don't worry about having to send it back to us, you can keep it!
There is no local pick up service or third party shipping carrier. We do not charge a handling fee. We reserve the right to decline shipping on orders outside of Canada. Violetto Botanicals is not responsible for any damages or losses incurred in the shipping process. All items that are purchased from Violetto Botanicals are made pursuant to a shipment contract which means that the risk of loss for such items pass to you upon our delivery to the carrier. If your item is damaged, any claim for a carrier damaged item must be notified to us within 48 hours after receipt of your delivery and a photo of the damage is required. Violetto Botanicals can not be responsible for, or able for issue of a refund for any carrier damaged goods if notified after 48 hours (2 business day) after delivery date. To ensure a prompt resolution, please keep your receipts, packaging materials and damaged item for inspection by the carrier. Any re-ship or refund will be processed following product inspection.
Orders in the Scarborough area are sometimes available for direct drop off delivery. Please email or phone us for delivery arrangements. Same shipping charges apply for direct drop off delivery orders.
PayPal is the safest & most secure way to pay. The only method of payment we accept is PayPal. You do not need to have a PayPal account to use PayPal. PayPal accepts all major forms of credit cards, bank account & e-check payments. E-check payments and standard bank payments from your bank account will take up to 10 days to clear. All orders will be held until full payment has been completed.
For more information on how PayPal works, please click on the logo and visit their site.