The Violetto Botanicals web site, www.violettobotanicals.com  provides services to you subject to the following conditions.  If you visit or shop on our website, you signify that you accept these policies and conditions under our Terms of Service.  Please read them carefully. 

Violetto Botanicals has the discretion to update or modify it's policies and terms of service conditions at any time without prior notice.  Your use of the Violetto Botanicals web site following any such change constitutes your acceptance to follow and be bound by them as changed.  For this reason, we encouraged our customers to frequently review this page and become aware of modifications of these terms and conditions when using the site.  If you do not agree, please do not use our website.  If you have any question, please contact us.

Product Returns

Due to the nature of our products and for health and sanitary reasons, Violetto Botanicals does not accept exchanges or returns under any circumstances. 

Violetto Botanicals is not responsible for lost or damaged packages through Canada Post, however, in certain situations if your product is damaged, Violetto Botanicals may offer to resend the product or issue a refund.  You will be required to provide pictures of the damaged item.  We strongly recommend that you keep your receipt with tracking information in case of loss or damages by Canada Post.  All original shipping charges will not be reimbursed.  All additional re-delivery shipping charges for products will apply and be invoiced to the customer.  Violetto Botanicals reserves the right to refuse resending additional products or issue a refund. 

If you are unhappy with something or have any questions or concerns, please do let us know.  We are happy to work with you to meet your needs and ensure you satisfaction!

In-Stock? or Not-in-Stock?
All Violetto Botanicals products are sold on an "as is" and "as available" basis.  This website does not keep live inventory but we do our best to try to manually adjust it as soon as an order comes through or if something is sold out. If for some reason you order something that we do not have in stock, we will email you and let you know as soon as possible and we will give you the option of a different product for the same price or a refund or we will let you know when or if we will have what you want again. We take huge steps to make sure that you get exactly what you order.
Disclaimer for All Products

Discontinue use immediately if irritation develops. If irritation persists, consult a doctor.  All of our products are for external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water.  Keep out of reach of children.

Product Information Policy

While Violetto Botanicals bases the makings of its products to be as gentle as possible for a wide range of different skin sensitivities and skin types, however, even with natural ingredients since no two people are alike and everyone has different individual body chemistries, no product is guaranteed to be perfect for everyone as some individuals may develop a unique allergic reaction from using a specific product.  If you have allergies or sensitivities to certain ingredients, please read the ingredient content and refer to our List of Ingredients Directory before purchasing.  We recommend patch testing the product on the inside of your elbow prior to use to see if it is compatible with your skin before applying liberally.  If you experience an indication of a reaction or any other discomfort, as with using any product, be sure to discontinue using it as that product may not be appropriate for you. 

Violetto Botanicals information and descriptions on its products are attempted to be as accurate as possible but does not warrant that they are accurate or error-free. All of the ingredients used in our products are selected based on the positive effects and benefits they provide and for scent purposes only.  While we are happy to answer any questions you may have about the ingredients themselves, but we do not provide individual skin care consultations via email or phone.   

All of the information provided on our website is for educational purposes only and should only be taken as opinion of the company and not that of a health care professional.  If you have a special skin condition that requires medical treatment, please know that no information provided on this website is intended to replace any proper medical advice or help given by a qualified professional.  If you have concerns if a specific product is right for you, please consult and share the list of ingredients with your dermatologist or medical doctor before use or making any changes to your skin care routine. 

Nut Allergy Information

Due to a high percentage of allergic reactions from peanut oils and sesame oils, we do not use those oils in our products.  Many of our products do contain nut ingredients and our products are not made in a "nut-free" environment.

Gluten-Free Information

At this time, Violetto Botanicals products have not undergone specific testing of gluten levels. While most of our ingredients is gluten-free, please refer to the ingredients listed to determine if the product is gluten-free or not.  

Privacy Policy 

Violetto Botanicals takes your privacy very seriously.  Any personal information that is shared with Violetto Botanicals is kept strictly confidential.  We never share any of our customer's personal information.  We do not have access to your credit card or bank details. Your personal information is secured by PayPal.  If you are using the Violetto Botanicals web site, it is your responsibility to maintain restricting access to your computer, your personal information confidential and you agree to accept responsibilities for all activities that occur under your account. 

Order Changes & Cancellation Fees

Once you have placed your order on our website, it cannot be changed or modified.  If you require an online order to be cancelled for any reason, a cancelation fee of $10.00 will apply.

Currency Notice

All prices displayed on the Violetto Botanicals web site are quoted in Canadian Dollars. The price displayed for products on the Violetto Botanicals web site represents the full retail price estimated in accordance with standard industry practice. 

Donations or Sample Requests

Each year, Violetto Botanicals is regularly involved with several local charities and organizations.  At this time, we do not accept additional requests for charitable donations to other organizations.  If your organization is in Ontario and you would like to partner with us to raise money for your charity or fundraiser in future, please submit your request and if possible, we may consider participating with you.  Please keep in mind that only a limited number or requests will be considered and we will only take into consideration organizations who share similar beliefs and values.  We appreciate your interest in our products but at this time, we do not take requests or offer free products for Product Reviews (Bloggers, YouTube Channels, Facebook, etc.)   

Website Policy

Violetto Botanicals reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If you are under 18, you may use the Violetto Botanicals web site only with the involvement of a parent or guardian.  Violetto Botanicals does not warrant that this site, servers, or e-mail sent from Violetto Botanicals are free of viruses.  Violetto Botanicals will not be liable for any damages of any kind arising from the use of this site including; but not limited to direct, indirect, incidental, punitive, and consequential damages. 

Copyright and Trademark Notice

All content included on this site is exclusive property of Violetto Botanicals or its content suppliers and protected by Canadian and International Copyright Laws.  Violetto Botanicals reserves complete title and full intellectual property rights in any content from this site.  All content on this site is intended solely for personal and non-commercial use by the users of our site.  For any use of any content on this site in any form, you must obtain written permission from Violetto Botanicals.

Indemnification Policy

You agree to defend, indemnify and hold Violetto Botanicals harmless from and against any and all claims, damages, cost and expenses, including attorneys’ fees, arising from and/or related to your use of the site.  By visiting and using the Violetto Botanicals web site, you agree that the Canadian Laws of the Province of Ontario, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Violetto Botanicals or its affiliates.