The Violetto Botanicals web site, www.violettobotanicals.com provides services to you subject to the following conditions. If you visit or shop on our website, you signify that you accept these policies and conditions under our Terms of Service. Please read them carefully.
Violetto Botanicals has the discretion to update or modify it's policies and terms of service conditions at any time without prior notice. Your use of the Violetto Botanicals web site following any such change constitutes your acceptance to follow and be bound by them as changed. For this reason, we encouraged our customers to frequently review this page and become aware of modifications of these terms and conditions when using the site. If you do not agree, please do not use our website. If you have any question, please contact us.
Due to the nature of our products and for health and sanitary reasons,
Violetto Botanicals does not accept exchanges or returns under any
Violetto Botanicals is not responsible for lost or damaged packages through
Canada Post, however, in certain situations if your product is damaged, Violetto Botanicals may offer to resend the
product or issue a refund. You will be
required to provide pictures of the damaged item. We strongly recommend that you keep your
receipt with tracking information in case of loss or damages by
Canada Post. All original shipping charges will not be reimbursed. All additional re-delivery shipping charges
for products will apply and be invoiced to the customer. Violetto
Botanicals reserves the right to refuse resending additional products or issue
If you are unhappy with something or have any questions or concerns,
please do let us know. We are happy to work with you to meet your needs
and ensure you satisfaction!
In-Stock? or Not-in-Stock?
All Violetto Botanicals products are sold on an "as is" and "as available" basis. This website does not keep live inventory but we do our best to try to manually adjust it as soon as an order comes through or if something is sold out. If for some reason you order something that we do not have in stock, we will email you and let you know as soon as possible and we will give you the option of a different product for the same price or a refund or we will let you know when or if we will have what you want again. We take huge steps to make sure that you get exactly what you order.
Disclaimer for All Products
Discontinue use immediately if irritation develops. If irritation persists, consult a doctor. All of our products are for external use only. Avoid contact with eyes. If contact occurs, rinse thoroughly with water. Keep out of reach of children.
Product Information Policy
While Violetto Botanicals bases the makings of its products
to be as gentle as possible for a wide range of different skin sensitivities and
skin types, however, even with natural ingredients since no two people are
alike and everyone has different individual body chemistries, no product is
guaranteed to be perfect for everyone as some individuals may develop a unique
allergic reaction from using a specific product. If you have allergies or
sensitivities to certain ingredients, please read the ingredient content
and refer to our List of Ingredients Directory before purchasing. We
recommend patch testing the product on the inside of your elbow prior to use to
see if it is compatible with your skin before applying liberally. If you
experience an indication of a reaction or any other discomfort, as with using
any product, be sure to discontinue using it as that product may not be
appropriate for you.
Violetto Botanicals information and descriptions on
its products are attempted to be as accurate as possible but does not warrant
that they are accurate or error-free. All of the ingredients used in our
products are selected based on the positive effects and benefits they provide
and for scent purposes only. While we
are happy to answer any questions you may have about the ingredients
themselves, but we do not provide individual skin care consultations via email
All of the information provided on our website is for educational
purposes only and should only be taken as opinion of the company and not that
of a health care professional. If you
have a special skin condition that requires medical treatment, please know that
no information provided on this website is intended to replace any proper
medical advice or help given by a qualified professional. If you have concerns if a specific product is
right for you, please consult and share the list of
ingredients with your dermatologist or medical doctor before use or making any
changes to your skin care routine.
Nut Allergy Information
Due to a high percentage of allergic reactions from peanut oils and sesame oils, we do not use those oils in our products. Many of our products do contain nut ingredients and our products are not made in a "nut-free" environment.
At this time, Violetto Botanicals products have not undergone specific testing of gluten levels. While most of our ingredients is gluten-free, please refer to the ingredients listed to determine if the product is gluten-free or not.
Violetto Botanicals takes your privacy very seriously. Any personal information that is shared with Violetto Botanicals is kept strictly confidential. We never share any of our customer's personal information. We do not have access to your credit card or bank details. Your personal information is secured by PayPal. If you are using the Violetto Botanicals web site, it is your responsibility to maintain restricting access to your computer, your personal information confidential and you agree to accept responsibilities for all activities that occur under your account.
Order Changes & Cancellation Fees
Once you have placed your order on our website, it cannot be changed or modified. If you require an online order to be cancelled for any
reason, a cancelation fee of $10.00 will apply.
All prices displayed on the Violetto Botanicals web site are quoted in Canadian Dollars. The price displayed for products on the Violetto Botanicals web site represents the full retail price estimated in accordance with standard industry practice.
Donations or Sample Requests
Each year, Violetto Botanicals is regularly
involved with several local charities and organizations. At this time, we do not accept additional
requests for charitable donations to other organizations. If your organization is in Ontario and you
would like to partner with us to raise money for your charity
or fundraiser in future, please submit your request and if possible, we may
consider participating with you. Please
keep in mind that only a limited number or requests will be considered and we will
only take into consideration organizations who share similar beliefs and values. We appreciate your interest in our
products but at this time, we do not take requests or offer free products for
Product Reviews (Bloggers, YouTube Channels, Facebook, etc.)
Violetto Botanicals reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. If you are under 18, you may use the Violetto Botanicals web site only with the involvement of a parent or guardian. Violetto Botanicals does not warrant that this site, servers, or e-mail sent from Violetto Botanicals are free of viruses. Violetto Botanicals will not be liable for any damages of any kind arising from the use of this site including; but not limited to direct, indirect, incidental, punitive, and consequential damages.
Copyright and Trademark Notice
All content included on this site is exclusive property of Violetto Botanicals or its content suppliers and protected by Canadian and International Copyright Laws. Violetto Botanicals reserves complete title and full intellectual property rights in any content from this site. All content on this site is intended solely for personal and non-commercial use by the users of our site. For any use of any content on this site in any form, you must obtain written permission from Violetto Botanicals.